Terms and Conditions:

Welcome to Bound.

Terminology applicable to these specific Terms and Conditions, as well as any and all Agreements based thereupon, is as follows: “The Customer”, “Member”, “Your” and “You” refers directly to you, as the individual making use of this website, and the individual who accepts these Terms and Conditions.

Bound shall henceforth be referred to as the “Company,” “Website”, “Platform”, “Us” and “We”. The purpose of this document is to outline and govern the relationship between you (user) and us (the Company). Your use of and access to this website, as well as the services it offers (known collectively as the “Services”) is subject to the notices, terms and conditions detailed below (known collectively as the “Terms of Service”).

We reserve the right to amend this Agreement from time to time, and also reserve the right to amend the Cookie Policy and/or the Privacy Policy also. Should amendments occur, we shall notify you.


Your presence on and use of this website is your statement and confirmation that you are a minimum of 18 years of age, and have never previously been blocked, banned or suspended from the website. You additionally state and confirm that: (1) the information submitted by you is 100% accurate; or (2) you will not violate the policies and regulations listed in the agreement.

Furthermore, you state that you will not, under any circumstances, make use of this website for illegal activities.


To utilize our services, users must pay for a seat. A valid photo ID is required to board the vehicle. We will send you a confirmation email within 24 hours of booking the service. We may change/ decline the services in some cases, and you will be informed. We do not allow smoking in the vehicles.

Service animals are allowed to travel with passengers. The user understands that Bound is not responsible for breakdowns, accidents, weather conditions or road conditions, and you might experience some delay.

The Company reserves the right to decline to transport a person in case we suspect the individual is under the influence of drugs or alcohol, or his/ her behavior is objectionable. We may also refuse to provide our services if a user fails to provide appropriate identification upon request.

General Terms

We aim to ensure that all the information displaying on our website, including descriptions, and specifics, is up to date and accurate. In the event you notice any error in the confirmation email or on our website, please contact us and we will fix the errors.

Use of the Website

By making use of our website, you acknowledge and agree to follow the following terms:

  1. You shall not make use of the website to commence any unlawful or fraudulent activity.

  2. You shall not copy, disclose or distribute the website or its components in any format, including but not limited to “scraping” via automatic or non-automatic means.

  3. You shall not utilize the website in any unlawful manner.

  4. You shall not interfere with the security or integrity of the system, nor make any attempt to do so. You must not decipher or attempt to decipher transmissions from or to the website servers.

  5. You shall not use scrapers, crawlers, spiders, robots or other means to interface with or extract data from the application other than the means provided by us.

  6. You shall not use any software to send spam messages through our website.

  7. You shall not access the website for the purpose building similar products or services.

  8. You shall not take actions that impose or have the potential to impose large or unreasonable demands on our hardware or infrastructure.

If at any time we discover that you are undertaking any of the actions or behaviors described, we reserve the right to terminate or suspend your access to our website. While we will generally provide explanations to users suspended or terminated, we are not obligated to do so and reserve the right to terminate or suspend the access of any user without explanation or notice, at any time.

Lost and Found

We may store lost and found items for 60 days. The users are allowed to contact us via phone or email to receive their items. We will not be responsible for items after 60 days.

Health issues

We suggest our users not travel in case they are sick or unwell. Contact Bound and the Company will work with you to try and get your Bound trip rescheduled. Rescheduled trips are not guaranteed, as they are based on availability. If your rescheduled trip is of a greater value than your original reservation, then you will be responsible for the difference in price. Refunds will not be offered for trips scheduled of lesser value then your original reservation.


The luggage requirements outlined on the website must be met. Make sure bags are less than 55 lbs total. We do not allow oversized luggage that requires disassembly. If you fail to comply with luggage requirements, we may charge an extra fee.


We may offer third party mobile hotspot services to our users; however, you may face data connection losses.


Open containers of alcohol are strictly prohibited in vehicles.

Cancellation Policy

BOUND trips are non-refundable but very flexible. You can make any changes to your reservation or cancel your booking at no extra charge up to 4 hours before departure time. If you decide to cancel your trip we will provide you with a BOUND promo code (no expiration) for a future booking. Changes to bookings after the 4 hour cutoff window will have a $50 service fee.

Liabilities and Disclaimers

All the content displayed by this website is not covered by any warranty, condition or guarantee regarding its accuracy. Unless express statement is provided to the contrary, and to the maximum degree that the law permits, Bound and all associated content providers, advertisers and suppliers hereby expressly and completely exclude without limitation all warranties, conditions and/or other terms that might otherwise be implied by the legislation, or the regulations of equity, and disclaim liabilities for damages, including but not limited to indirect, direct, consequential, special, incidental or punitive damages, damages for loss of profit, loss of data, loss of use or other intangibles, damages to reputation or goodwill, procurement cost for alternative services or goods necessitated by or related to the inability to use, use of, failures or other performance of this application or any Linked Sites and material posted thereupon, regardless of whether any such damages were foreseeable or arose in equity, tort, contract, restitution, at common law, by statute or otherwise.

Intellectual Property

Our website, along with its design and images, writings, templates, text, graphics, scripts, features, logos or trademarks contained within (termed as “Trademarks”) are all licensed to or owned by us (or the respective owners), and are subject to intellectual property and copyright laws both of the United States and international conventions. We reserve all rights in and to the application and website, including those not expressly granted. You agree that you shall not engage in the usage, distribution or copying of any contents or components of the website without our express permission, in writing.


You state and confirm that you shall indemnify, defend and hold harmless our Company, and all members, managers, directors, officers, contractors, employees, agents and joint venturers thereof, against and from any damages, claims, losses, obligations, costs, expenses, debts and liabilities (including, without limitation, attorney’s fees) which arise from:

  1. Your access to or usage of the website

  2. Violation of any term of the Cookie Policy, the Privacy Policy or the Agreement by you.

  3. Violation of third-party rights, including but not limited to property, copyright or contractual right, by you.

  4. The company shall not assume any liability for the vehicles parked in our pickup and drop-off locations. We recommend taking Uber or Lyft to our pickup / drop-off locations.

    Privacy Policy:

    We take our commitment to data security seriously. We do not misuse your personal data, nor pass it to third parties. All the information collected by us is stored safely and securely.

    Full Statement

    This privacy policy details the way we utilize and protect the information that you provide us with. Whenever you submit any information that could be used to identify you as an individual, it will only ever be used as described in this statement.

    Data Security

    Our data security responsibilities are of paramount importance to us, and we are dedicated to ensuring the security of all the information that we receive from you. We use physical, electronic and business management protocols in order to safeguard our data and protect it from unauthorized disclosure or access.

    The information we collect

    We are deeply concerned with the information that is collected from our customers. We gather your information when you contact us, book a trip, sign up for the newsletter, and any offline interaction such as telephone or in-person conversations. Typical examples of data we will record include your name, email address, telephone number, and payment information.

    We never store information that would be deemed as financially sensitive, such as debit or credit card numbers, security numbers or bank details. If you provide payment details to us online, it is processed by secure third-party websites and we do not disclose the information.

    Information that is collected automatically:

    If you make any kind of payment to us on a telephone call, using a bank card, we still do not store the financial information you provide; it is entered directly onto the payment provider, which is an online service. This is compliant with the thorough annual checks mandated by the Payment Card Industry Data Security Standard. You are also required to submit name, phone number, email address, and credit card information.

    Cookies and Google Analytics

    We may add cookies on the website so that we can customize user's behaviors, offer target marketing services and recognize users on our website. A cookie is basically a small text file that is stored on your device. Cookies are used in order to provide the following services:

    A cookie is placed on your device as long as you shop with us;

    • The cookies that last only for 30 minutes are used so that we can track the number of visitors to our app.

    • The cookies that are stored for midnight are used to track the time of users using the app

    • The cookies that are stored for 2 weeks are used to get information about the experience you are having with our product.

    • The cookies that are stored permanently are used to remember your password.

    We may use Google Analytics, which is a trusted solution to analyze and understand the behavior of visitors on our website. It may track thing like the timeframe you spend on our website. This information is totally anonymous, and it is not possible to identify a user based on that information. We use Google Analytics and Cookies so that we can:

    • Assist you in a better way

    • Detect and suspicious activity on the website

    • Advertise the products or services you are interested in

    You are free to refuse cookies however in that case we may not assist you in a better way.

    What we do with your information

    The information that we take from you helps us better understand and serve your needs. It is retained for internal record keeping, regulation and audit trail purposes. The information may also be used to assist us with the improvement of our services and products.

    Occasionally, we may send out emails containing promotional material for special offers, new products, or other information we believe could be interesting to you. These will be sent to the email address you provided us with. All promotional emails we send out include a link to unsubscribe, should you not wish to receive updates/ messages from us.

    Taking control of your information

    We never pass personal information about you to any third party unless you grant us permission, or the law requires it of us. You have the ability to restrict the usage or collection of your personal data. You can exercise this by unsubscribing from email using the links provided within the emails or emailing us directly to request your removal from marketing mailing lists.

    Third party websites

    You may find links on our website that lead to other applications or websites which you may find interesting. We do not have control of any of these external websites or applications, and as such cannot be held liable for their own data protection processes. No third-party sites are governed by this statement. We advise that you use caution, and always check the privacy statements of third-party websites before entering any data onto them.


    Your use of this website constitutes your acceptance of this privacy policy. Your provision, to us, of your personal information constitutes your agreement to our usage, storage, processing, transferal and disclosure of your data and personal information referred to within this privacy policy statement, in accordance with the purposes detailed in the same statement.


    The material content of this website is owned by and/or licensed to us. This includes, without limitation, the graphics, design, layout and appearance of the website. Reproduction is strictly prohibited unless specific exclusion is granted.

    If there is any question about our policies, please get in touch with us and we will try to explain our services/ policies to meet all your needs.